| Phone Support - ALL Customers | Gold (24x7) Entitlement |
|---|---|
|
Phone Support for ALL customers, between Sunday 8 PM US Eastern and Friday 6 PM US Eastern, is available at the local numbers in the table below. |
For Customers with Gold (24x7) Entitlement requiring after hour support (Between 6 PM Friday US Eastern and 8PM Sunday US Eastern): Support is available in English by calling the local technical support phone number in the table below. You will be asked to leave a voice mail which will be forwarded to our on-call technician. |
North & South America
| LOCATION | AVAILABLE LANGUAGE1 | LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 | CONTACT PHONE NUMBER |
|---|---|---|---|
United States of America 4991 Corporate Drive, Huntsville, AL 35805 |
|||
| USA | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
1 888 793 8763 |
| Canada | English | Mon-Fri 9:00 a.m. to 5:30 p.m |
855 298 7409 |
| Brazil | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
1 256 217 1175 |
Support Numbers can be called during Local Hours as shown
Europe & Middle East
| LOCATION | AVAILABLE LANGUAGE1 | LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 | CONTACT PHONE NUMBER |
|---|---|---|---|
EMEA Headquarters Avocent House, Shannon Free Zone, Shannon, County Clare, Ireland |
|||
| UK | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
0 808 234 3473 |
| France | French | Mon-Fri 9:00 a.m. to 5:30 p.m. | 0800 911955 |
| Germany | German | Mon-Fri 9:00 a.m. to 5:30 p.m. |
0800 5888162 |
| Switzerland | French, German & English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
0800 556192 |
| Belgium | French & English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
0800 76731 |
| Austria | German | Mon-Fri 9:00 a.m. to 5:30 p.m. |
0800 291393 |
| Ireland | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
1 800- 657563 |
| Denmark | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
8088 5123 |
| Norway | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
800 14295 |
| Sweden | English | Mon-Fri 9:00 a.m. to 5:30 p.m. |
020 791650 |
| Middle East* | English | Mon-Thu 9:00 a.m. to 5:30 p.m. |
+ 353 61 715292 |
| All other EMEA Countries | English | Mon-Thu 9:00 a.m. to 5:30 p.m. |
+ 353 61 715292 |
Support Numbers can be called during Local Hours as shown
*For customers who are in the Middle East, Standard or Silver support on Sunday is currently available in English only by calling the local technical support phone number. You will be asked to leave a voice mail which will be forwarded to our on-call technician. Support is offered between your local hours of 9:00am – 5:30pm.
Asia Pacific
| LOCATION | AVAILABLE LANGUAGE1 | LOCAL COVERAGE IN LANGUAGE (EXCLUDES HOLIDAYS)2 | CONTACT PHONE NUMBER |
|---|---|---|---|
APAC 151 Lorong Chuan, Lobby D, #05-04, new Tech Park, Singapore 556741 |
|||
| Australia | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 1 800 614 901 |
| New Zealand | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 0800 451280 |
| China | Mandarin | Mon-Fri 9:00 a.m. to 5:30 p.m. | 4008-876510 |
| India | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 000 800 001 6151 |
| Japan | Japanese | Mon-Fri 9:30 a.m. to 5:30 p.m. | 0066-33-813454 |
| Hong Kong | Mandarin or English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 800-966160 |
| Korea | English Only | Mon-Fri 9:00 a.m. to 5:30 p.m. | 00-798-14-800-7879 |
| Taiwan | Mandarin | Mon-Fri 9:00 a.m. to 5:30 p.m. | 00801-136091 |
ASEAN |
|||
| Singapore | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 800-1205307 |
| Malaysia | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 1-800-814844 |
| Thailand | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 001-800-12-0666732 |
| Vietnam | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 120-11066 |
| Indonesia | English | Mon-Fri 9:00 a.m. to 5:30 p.m. | 007803-011-0248 |
Support Numbers can be called during Local Hours as shown
- Additional languages may be available during specific hours.
- Standard Warranty / Out-of-Warranty support will be unavailable during local in-country holidays.
For more information about our Avocent Service programs, please contact your local Avocent representative.
